Our Promise
We stand behind the quality of our products and want you to be completely satisfied with your purchase. If you're not happy with your order, we'll make it right with our hassle-free refund and return process.
Refund Process Timeline
Initiate Return
Contact us or use your account to start the return process
Within 30 days of purchasePackage & Ship
Pack your items and send them back using our prepaid label
Within 7 days of approvalInspection
We inspect returned items to ensure they meet our return criteria
2-3 business daysRefund Processed
Your refund is processed back to your original payment method
5-7 business daysDetailed Policy
Return Eligibility
Eligible for Return
- • Items in original condition with tags attached
- • Unworn and unwashed clothing
- • Items with original packaging
- • Returns initiated within 30 days
- • Items purchased at full or sale price
- • Gift purchases with gift receipt
Not Eligible for Return
- • Intimate apparel and swimwear
- • Customized or personalized items
- • Items marked as "Final Sale"
- • Worn, damaged, or altered items
- • Items without tags or in non-original packaging
- • Returns after 30-day window
Refund Methods
Original Payment Method
Refunds are processed back to your original payment method within 5-7 business days.
- • Credit/Debit Cards: 5-7 business days
- • PayPal: 2-3 business days
- • Digital Wallets: 3-5 business days
Store Credit
Choose store credit for faster processing and receive an additional 10% bonus.
- • Instant processing
- • 10% bonus credit
- • No expiration date
- • Can be used for future purchases
Special Circumstances
Defective or Damaged Items
If you receive a defective or damaged item, we'll provide a full refund plus return shipping costs.
Contact us immediately with photos of the damage for expedited processing.
Wrong Item Received
If you receive the wrong item due to our error, we'll send a prepaid return label and expedite your correct order.
No return shipping costs for our mistakes.
Size Exchange
First size exchange is free! We'll send you a new size and provide a prepaid return label for the original item.
Subject to availability. If unavailable, full refund will be processed.
International Returns
International customers can return items, but please note the following:
- • Customer is responsible for return shipping costs
- • Items must be declared as "returned goods" to avoid customs fees
- • Refunds exclude original shipping costs and duties/taxes paid
- • Processing may take 10-14 business days due to customs
- • We recommend using tracked shipping for returns
Frequently Asked Questions
Common questions about our refund policy.
How long do I have to return an item?
You have 30 days from the date of purchase to initiate a return. Items must be in original condition with tags attached.
Do I have to pay for return shipping?
For most returns, we provide a prepaid return label. You only pay return shipping for international orders or if you choose to use your own shipping method.
Can I return sale items?
Yes, sale items can be returned within 30 days as long as they meet our return criteria. Items marked as 'Final Sale' cannot be returned.
What if my item doesn't fit?
We offer free size exchanges! Contact us and we'll send you the new size along with a prepaid return label for the original item.
How long does it take to get my refund?
Once we receive and inspect your return, refunds are processed within 2-3 business days. It then takes 5-7 business days to appear on your original payment method.
Can I return a gift?
Yes, gifts can be returned with a gift receipt for store credit or exchanged for a different item. Without a gift receipt, we can offer store credit at the current selling price.
Need Help with a Return?
Our customer service team is here to help make your return process smooth and easy.
Phone: +1 (555) 123-4567 | Email: returns@boldess.com